Shipping Policy

Shipping Policy

All orders are shipped from The Ellison Sisters — Sydney using secure and trackable shipping methods.
Free shipping thresholds are automatically applied based on destination — no promo code required.

Update Notice

Due to increased order volume, order processing and dispatch may be delayed by 2–3 business days.
Thank you for your patience and understanding.

Order Processing & Shipping Time

  • Please allow 1–3 business days for order processing.

  • Once your order has shipped, you will receive a confirmation email with tracking details.

  • Delivery times are estimates and may vary based on destination and local carriers.

Free Shipping Thresholds

  • Australia: Free shipping

  • Asia: Free shipping on orders over AUD $145

  • Worldwide: Free shipping on orders over AUD $145

Orders below the free shipping threshold will be charged standard shipping rates at checkout.

Shipping Rates & Estimated Delivery Time

Region Shipping Fee Estimated Delivery Time
Australia Free 8–12 business days
Australia / New Zealand Free 8–12 business days
Asia $11 AUD 8–12 business days
Europe $12 AUD 10–15 business days
Middle East $14 AUD 10–15 business days
Other Regions $15 AUD 12–18 business days

Delivery times are estimates only and may be affected by customs processing or carrier delays.

Important Notice

Some countries or regions (including but not limited to Mexico, Turkey, Chile, and certain South American countries) may require the recipient to provide a tax ID or personal identification number for customs clearance.

Shipping times may be extended during promotional periods or peak holiday seasons.

Shipping Days

Orders are processed Monday–Friday, excluding public holidays.
Orders placed on weekends will begin processing on the next business day.

Damaged Packages

If your order arrives damaged, please contact us within 5 business days of delivery at:
📧 info@ellisonsisters-sydney.com

Please include clear photos of the damage so we can assist you promptly.

Customs Duties & Import Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are not included in the order total and are the responsibility of the customer.

The Ellison Sisters — Sydney is not responsible for delays caused by customs inspections or local courier services.

Order Cancellation

If you wish to cancel your order after payment, please contact us as soon as possible.

Once an order has entered processing or has been shipped, cancellation is no longer possible.
If cancellation is unavailable, you may request a return after delivery in accordance with our Returns & Exchanges Policy.